Apathy towards customers services from companies like Airtel, which have wide network effecting vast section of populace , actually releases cat of suspicion among politicians on efficacy of Pvt sector to serve better. Had Airtel been an individual it could as well be in Tihar jail for fleecing customers in name of high-speed UNLIMITED (?) broadband for their arbitrary definition of 'UNLIMITED' .
Earlier I had BSNL but they have no customer service concept. If net works it would go on very well but if it has to go down, no one would attend for month. And you can't make them sit up and listen any way. Govt should not be in service industry.They should set up strong regulator which has powers to punish rogue service providers and we should have easier means to register complains. TIMES Now was asked to deposit 100crore recently by court for their misadventure of showing a citizen in poor light ...that should be norm rather an exception.
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